Automated dialler · SDE II · Jan 2022 — Oct 2023 · 1 min read
Replaced manual outbound calling with a dialler handling 2,400+ cases a day.
- Cases / day
- 2,400+
The problem
Outbound calling for insurance products was a manual workflow.
What we did
- Integrated the Kaleyra and Ameyo telephony APIs.
- Automated customer outreach sequences.
- Tracked call dispositions and routed conversations based on outcomes.
Result
Manual calling workflows were eliminated, the dialler handles 2,400+ cases a day, and customer conversion improved.
What I learned
- 01
Automating the dull part of an agent's day frees time for the conversations that convert.
- 02
Telephony integrations fail in odd ways; log every disposition.
Stack
- React
- Node.js
- TypeScript
- Kaleyra
- Ameyo
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