Tech Lead · Oct 2023 — Present
Travelopia
8 stories

MyTCS performance
12s → 400ms Page load
Brought a slow, Salesforce-bound portal for three luxury brands down to sub-second pages.

Multi-brand platform
3 Brands
TCS World Travel, Smithsonian Journeys and Four Seasons run on the same code, with brand-specific styling, typography and layouts.

Payments portal
12 Step payment workflow
Payment links, manual charges and refunds across three brands, orchestrated by AWS Step Functions with CyberSource and SoftTrip.

Call Compass
500+ Calls / week
Talkdesk recordings flow through Gemini for transcription, PII redaction and framework-based scoring, with weekly and monthly agent reports.

TA Portal
14 ADRs
A Next.js and NestJS portal for TCS World Travel advisors, with Cognito auth, a CloudFront and WAF edge, and a disciplined release process.
TCS AI workflow plugin
30 Skills
A shared Claude Code plugin for the MyTCS and Call Compass teams: specs, tickets, test-first builds, independent browser verification and a learning loop.
DX team AI skills
12 Domain skills
An AI SDLC skill, quality gates and scaffolding rules for headless WordPress, Next.js and NestJS projects, built with a fellow tech lead.

Customer checklist
30% Faster completion
Task-based forms with Salesforce Chatter tracking for async notifications, and visibility logic per guest and trip.